Features - Natterly

Chat with customers on your computer or on your mobile.

The easier it is for your team to chat with your customers, the better experience you'll provide for them. Natterly provides all the tools you need to be available when you need to be.

Desktop Apps

Our desktop apps are quick & easy to install and provide the quickest way to keep on top of your chats. Available for Mac, Windows & Linux.
Mobile Apps

If you're on the move and a customer has a question, you can reply straight from either your iPhone or Android phone using our apps.

The agent console provides you with quick access to everything you need to know to look like a genius.

an outline of the natterly agent interface

a screenshot showing the chatlist interface

Mouse over any circle for more information

Fully customise your ChatBox so it feels at home on your site.

There's nothing worse than having a chat window that sticks out like a sore thumb. Natterly provides you with fine grained control over exactly how it looks when you put it on your website.

Choose your own color scheme

You can pick exactly the right colors to match the colors your already have on your website. We've even bundled a collection of predefined color schemes that look great everywhere!
Customize the text

Every bit of text in the ChatBox is customizable. You can edit all of the text in the ChatBox to match the voice and tone of your brand, or even change the language.
An abundance of custom settings

You have the power to define how your ChatBox should behave through our extensive customization settings. Choose to allow offline chats, send transcripts to your visitors, and so much more.

To be anonymous or not to be anonymous...

Another option you can configure is whether or not your visitors need to provide their details before they can chat. If you choose to allow anonymous chats, visitors can be assigned a random animal to both help with identification and provide a nice little talking point to begin your conversations with new leads.

Check out the animals on the right, these are just some of the fun personalities your anonymous visitors might adopt.

const developerFriendly = true;

If you're a developer or want to do some deep integration with Natterly, you're going to love the tools we have available for our developer friends.

Access all your chat data using your JSON HTTP API
Receive notifications when events happen using webhook
Write your own slash commands
Easily & securely share visitor data from your website

Full access to unlimited historical chat transcripts.

Keeping track of everything that you and your team say to your customers is great for training & compliance and Natterly keeps every chat you have safe for you to view at any time.

As well as for you, customers can also receive a copy of their chat by e-mail after their chat is completed. They simply need to opt to choose it after the chat is finished.

Your chat with the Anonymous Fox

Good afternoon, welcome to our website, how can I help?
Could you please tell me more about your live chat platform?
Of course I can! Natterly is a complete platform that you can use to chat with visitors on your website using your Mac, PC and even on your iPhone or Android phone.
Sounds really useful for my business. We'd find it really useful if we could answer any questions like that! How can I get started?

Keep track of everyone browsing your website even if you don't chat.

Natterly presents you with a list of people who are actively browising your website. You'll see the page they're currently on, previous pages as well as any previous chats you might have had with them. You'll also get information about their country, location & time zone to make sure you greet them appropriately.

Number of chats initiated per day
Number of minutes customer has to wait to chat

Statistics & analytics to help make decisions and optimise your growth.

Natterly keeps track of stats from all over the chat platform and presents them to you in an easy to view format through the admin web interface. With these you'll never be far from having your finger on the pulse at all times.

00:00:25

Average response time

00:12:54

Average chat time

Aim high with built-in chat ratings.

Keep track of unhappy or dissatified customers with the built-in chat rating system. After each chat, your customers will be asked for a rating between 1 and 5 stars. You can use this information to identify team members with excellent ratings (or the opposite!) and ensure unhappy customers can be followed up with in an appropriate manner.

Average chat rating

Anonymous Duck is typing...

Do you have any pricing de...

Certainly. Our widgets are £5 per 1,000.

Appear psychic and see the future.

Natterly's see the future shows you exactly what your customer is typing before they even press send. You can preempt their questions and be ready for an answer in super quick time. They'll think you're a magician!

Pssssst... you can whisper between team members.

If you're not sure of the answer to a question or just need further information from another member of your team, they can easily post an invisible message to your chat. You'll see it as normal but your visitor will be none the wiser.

Multiple sites & departments

Natterly can be configured to work across multiple sites & departments from a single account. Your team can chat with visitors from anywhere from a single app.

Block chats when needed

You can configure Natterly to allow chats from certain countries and you can even block individual IP addresses from starting new chats with you if needed.

UK-based friendly support

If you have any questions whatsoever we're here ready to answer them. You can jump on a live chat or drop us an e-mail. Just hit the contact us link up top.