There are a number of messages that are sent to visitors when it looks like there is a delay replying to their messages. You can adjust the content of these messages as needed. Out of office messages are sent at most once every 5 minutes. You can use text variables in these messages.

To edit these messages, head to your Site settings, then across to the Text & Language tab. You'll then see Out of office messages at the bottom of the page:

Out of office text

  • When chat goes idle and assignee is offline - This is displayed if the chat has gone idle and the assigned user is now offline.
  • When a new chat is ignored and there are no users online - This is displayed if a new chat has been ignored and there are no users online.
  • When a new chat is ignored and there are users online - This is displayed if a new chat has been ignored and users are online.
  • When a user sends a message to an assigned chat where the user is now offline - This is displayed if a user sends a new message to an assigned chat, but the assigned user is now offline.
  • When a user sends a message to an unassigned chat where nobody is online - This is displayed if a user sends a new message to an unassigned chat, but nobody is online.
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