You can set up custom e-mails to be sent to different recipients when various events occur during the chat lifecycle. When adding a new email, you'll need to firstly configure the From Name, From Address, Subject and Message Content for it:
The message content in particular can be configured with a large number of variables that can insert data automatically from the current chat.
Next you can choose to send the email to a combination of the chat user, chat visitor, or even a fixed list of additional (comma separated) addresses.
After that, you can choose a number of events to send the emails for.
ChatCompleted- A chat has completed (after acceptance and messages have occurred).
ChatInitiated- A new chat has been started.
ChatAccepted- A chat has been accepted by an agent.
ChatAssigned- A chat has been assigned to a user, or unassigned.
ChatClosed- A chat has been closed.
ChatIgnored- A new chat has not been accepted because nobody has replied to it within the specified timeout period for the site.
ChatIdle- An accepted chat has become idle because no staff have replied within the specified timeout period for the site.
ChatTranscriptSent- A transcript has been sent for a chat.
ChatRated- A rating has been provided for a chat.